Returns, Exchanges, Cancellations

We will gladly process a Return or Exchange if an item arrives damaged. 

Please request your Return or Exchange within 7 days of delivery.

Ship items back within 30 days of delivery.

Cancellations

Orders may be cancelled within 4 hours of ordering.

Shipping

Buyers are responsible for Return/Exchange Shipping Costs.  If item is not returned in its original condition, buyer is responsible for any loss in value.

The following items can’t be returned or exchanged

Custom orders

Personalized orders

If you have a question about your order, please email us before completing your purchase.

Your satisfaction is important to us.  If you are unhappy with your purchase, please email us. 

All communications can be sent to hello@abrownhouse.com.